We will take your current content or ideas and create courses utilising:
- Classroom training, incorporating high levels of learner interaction
- Virtual classroom and webinars
- eLearning design using Articulate 360, Evolve, Elucidat or GOMO
- Instructional video development
- Interactive systems training using Camtasia
We will look at why your staff struggle and what behaviours need to be changed.
Using this information, we will create and deliver a bespoke course for handling complaints.
We will help you with increasing the emotional intelligence of your staff.
We will help your staff to build rapport with customers.
Need something different? We will create a bespoke behavioural training course to focus on the behaviours you want to change.
We will upskill your staff to design and deliver effective and interactive webinars.
We will help you utilise the benefits of virtual training.
We will look at how you handle contacts right now and create a framework of improvements which will focus on quality and consistency.
We will help you develop your staff to deliver excellent customer service, every time.
Increase customer retention by converting your customers into brand advocates.